Which payment methods are accepted?
We currently offer only prepaid payment options. We use third party payment gateway that has multiple payment options available for you to choose from – major debit & credit cards, net banking options, recognised eWallets and UPI.
When can I expect to receive my package?
After order confirmation we ship out orders within 72 hours .You’ll get a shipment notification email with a tracking number as soon as your package ships.
How can I update my shipping address ?
Any modifications or corrections to the shipping address if required shall be made through Contact page, within 4 hours of order confirmation or product dispatch whichever is earlier.No address updates will be allowed once the product is dispatched.
What should I do if I receive a wrong order? What is your returns policy?
Returns and Refund are allowed only if a wrong order i.e. product different from what was ordered is delivered.In the event you receive a wrong order, we must be notified through the Contact Page within 24 hours of order delivery.Products should be returned unworn, unused, unwashed, in their original packaging along with the essentials which are original or accompanying tags, labels, packing, barcodes, invoices, accessories, freebies and original packaging as applicable.If any product is returned without the essentials or are damaged due to Users negligence such as improper packaging and handling leading to damage to the product or product essentials shall not be accepted for return.
How will I be refunded for a cancelled order?
If the cancellation request is raised by you within 24 hours of order confirmation or before the order dispatch, whichever is earlier, You will be refunded after deducting payment gateway fees.
However, if the cancellation is due to
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Invalid/Incorrect/Incomplete address provided by the User during checkout, Refunds will be made after deducting payment gateway fee and shipping charges.
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Order is refused at doorstep or not accepted even after three(3) delivery attempts , Refunds will be made after deducting 60% of the order value including payment gateway fee and shipping charges.
Please read Cancellation and Returns Policy.
How long will it take for preordered products to be delivered?
Preordered products take 8 to 11 days to dispatch after order confirmation.These are not eligible for cancellation and returns. If such an order is cancelled, no refunds will be made.
My package appears to have been damaged or tampered. What should I do?
Inspect the package before accepting it.If at the time of order delivery you notice signs of damage or tampering,Do not accept it.You must take a picture of the package such that it clearly displays the shipping label and the damaged/tampered packaging and immediately reach out to us through the Contact page.However, if you accept such package or fail to report to us with proof of package tampering we will not be responsible and no returns or refunds will be made in such circumstances.
What is your refunds policy ?
Refunds are provided for returned or cancelled products, subject to eligibility as per this Cancellation & Returns Policy.Please read our policies carefully.